I attempted to collect my new ATM card today from Nedbank Gateway – the reason my old card stopped working is that it does that 4 days after ordering a new one. Pity they didn’t tell me that. In any event, I was called yesterday by the Customer Manager for Go-Banking as a personal response to my vitriolic diatribe. He told the new card was at the bank and I was already FICA verified, so all I needed was ID.
So this morning I picked up my passport and left home, figuring it would do (my ID book is difficult to get hold of at the moment, being elsewhere in the safe, and I was in a rush.) I strolled into the bank and they told me that I wasn’t FICA verified, and I would need my ID and a proof of residence – the very thing the Customer Manager assured me I wouldn’t need. I had a copy of my ID in my desk back at work, which they said would be fine. I was extremely pissed off since I’d have to go back to work for stuff they specifically told me I wouldn’t need. I took my passport because I figured it was valid ID (which it is) but not for the bank – they insist on barcoded ID – nice of them to tell me beforehand.
Getting back to work was an even bigger problem though. My garage card hasn’t been functioning well, so I figured I’d have them test it at the bank, and not fill up until I had my new card and I could then get back-up cash. When I went to the bank this morning I had all of R3.50 and no means of getting more until I got a new card. Now I needed to go back to work before I could get cash, and my car was running on fumes – it wouldn’t get me to work and back. Fortunately colleagues were coming to Gateway for lunch and I managed to borrow R100 from a friend (very embarrassingly).
Problem solved… except for the fact that Gateway’s parking machines don’t take R100 notes. I needed R6, I had R3. Hmmm. I managed to scrape a further R3 out of my car (which is all that was in there) and pay for the parking and scream back to the office in a towering rage. For those who know me, I’m incredibly easy-going, but when I snap, I snap big. I had snapped.
I left a message for the customer manager dripping with such malice he’s probably hiring a bodyguard and sped back to the bank with my ID copy in tow. There I had to fill in the FICA document (for at least the 3rd time) and they finally gave me my card.
While I was having lunch, still at Gateway, the Customer Manager returns my call, and assures me the branch shouldn’t have said I needed verification becuase I already had it, and he’s chewed out the branch manager over it. Whether they should have or not, they did, and it was incredibly frustrating. All is solved now at least.
The Customer Manager assured me all would be well from now on, but I can’t see it. I’m seriously considering moving to another bank, but I pretty much know all the others are equally as incompetent. Can anyone assure me their bank is not as idiotic, or am I better of just taking the low charges and high interest I get and fighting with the bank every now and then as needed?